Geek Squad is a subsidiary of Best Buy, a consumer electronics company based in the United States. The company offers a variety of services, including computer repair, home theater installation, and appliance repair.
Geek Squad has a reputation for providing reliable and professional services, but several instances of scams or questionable practices have been associated with the company.
Geek Squad technicians have been reported to charge customers for unnecessary repairs or upgrades in one of the most common scams.
Customers report that they were told they must purchase unnecessary insurance or warranties to repair their devices. Also, Customers report that they were sold insurance or warranties that were significantly more expensive than other companies offer.
Scammers claiming to be from Geek Squad
Scammers often impersonate technical support representatives from companies like Geek Squad to gain access to a person’s computer or personal information.
By using tactics such as claiming there is a problem with the computer or that personal information is compromised, they convince the person to give them remote access.
Once access is granted, scammers may install malware or steal personal information. However, it is crucial to remember that legitimate tech support companies like Geek Squad will never initiate contact and request remote access to a customer’s computer.
If you receive a call or message from someone claiming to be from Geek Squad or another tech support company, do not give them any personal information or allow them to access your computer, and report the incident to the authorities.
Geek Squad technicians selling customers unnecessary insurance or warranties.
Some customers report that they were told they must purchase unnecessary insurance or warranties to repair their devices. Customers also report that they were sold insurance or warranties that were significantly more expensive than other companies offer.
Geek Squad technicians use deceptive or high-pressure sales tactics in order to sell customers additional services or products.
Some customers have reported being pressured into purchasing additional services or products or being told that they needed to purchase these items in order to have their devices repaired. In some cases, customers have reported being told that their device would not be repaired unless they agreed to purchase additional services or products.
Geek Squad technicians providing subpar service or performing repairs that were not adequately done.
Some customers have reported being charged for repairs that were not properly performed, or for services that were not completed as promised.
In some cases, customers have even reported having to pay for additional repairs or services in order to fix problems that were not properly addressed by the Geek Squad technician.
Our investigations into Common Scams of 2023
In response to these concerns, Best Buy has implemented a number of measures to improve the quality and transparency of its Geek Squad services.
These measures include improved training for technicians, increased oversight and accountability for technicians, and a more comprehensive and transparent pricing structure for its services.
In addition, the company has also implemented a number of customer service initiatives, such as a customer satisfaction guarantee, in an effort to improve its reputation and provide a better experience for its customers.
Despite these efforts, there have continued to be instances of scams or questionable practices associated with Geek Squad. As a result, it is important for consumers to be aware of these issues and to take steps to protect themselves.
Tips for avoiding tech support scams
Research the company
Researching the company and its reputation before using its services. This can help you to understand the company’s history and track record and can help you to identify any potential red flags.
Asking for estimates or quotes
Prior to agreeing to any repairs or services, requesting estimates or quotes in writing can assist in comprehending the full cost of the service and also detect any potential overcharging or hidden fees.
Get multiple estimates
Seeking multiple estimates or quotes from different companies before making a decision. This can help you to compare prices and services and can give you a better understanding of what is a fair and reasonable price for the work you need to be done.
Check out reviews
Check for reviews from other customers who have used the company’s services. This can help you to get a sense of the company’s track record and the quality of its work.
Protect your personal information
Protecting your personal information. When working with a repair company, you may be required to provide personal information such as your name, address, and phone number. Be sure to only provide this information to reputable companies, and consider using a prepaid credit card or other payment methods to protect your financial information.
Being cautious of high-pressure sales tactics
If a repair company is using strong-arm tactics or making unrealistic promises in order to sell you additional services or products, it may be a sign that the company is not trustworthy. Trust your instincts and consider seeking out a different company if you feel uncomfortable or pressured.
Understanding your rights as a consumer
In most cases, you have certain rights as a consumer, including the right to a fair and reasonable price for services, the right to be informed about the services you are receiving, and the right to cancel services if you are not satisfied with the work. Be sure to familiarize yourself with your rights as a consumer and assert them if necessary.
It is crucial to be aware of the potential for scams or questionable practices when using Geek Squad or other repair services. To ensure receiving high-quality service, take steps to protect yourself and exercise caution when choosing a repair company.
Geek Squad Scam Blacklist
The following phone numbers, websites, and emails have been reported to us by the consumer. If you feel this information is incorrect, you may submit a request for removal or correction by contacting us using this form.
Submit phone numbers, websites, or email addresses associated with a scam. Your submission will be published as soon as it gets reviewed by one of our staff members.
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Some common scams that have been reported include charging customers for unnecessary repairs or upgrades, selling unnecessary insurance or warranties, and using deceptive or high-pressure sales tactics.
Some steps you can take to protect yourself include researching the company and its reputation, asking for estimates or quotes in writing, seeking multiple estimates, and asking for references or reviews from other customers.
If you believe you have been a victim of a scam or have received subpar service from Geek Squad, you should contact the company to report the issue and request a resolution. You may also want to consider filing a complaint with a government agency such as the Federal Trade Commission (FTC) or the Better Business Bureau (BBB).
Not necessarily. The price of a repair or service can vary depending on the complexity of the work, the parts required, and other factors. However, if you feel that you have been overcharged or that the price was not adequately explained to you, you should raise your concerns with the company and seek a resolution.
Is it always a scam if I’m told my device won’t be repaired unless I agree to purchase additional services or products?
No, it is not always a scam if you are told that your device won’t be repaired unless you agree to purchase additional services or products. However, it is important to be cautious and to carefully consider any additional services or products being offered to you.
Not necessarily. It can be beneficial to purchase additional insurance or warranties for your device, especially if you rely on it heavily. However, it is important to be cautious and to carefully consider any insurance or warranties being offered to you, as they can sometimes be overpriced or unnecessary.
Yes, Best Buy, the parent company of Geek Squad, is aware of the scams and questionable practices that have been associated with the company. The company has implemented a number of measures to improve the quality and transparency of its services, including improved training for technicians, increased oversight and accountability, and a more comprehensive and transparent pricing structure.
Attention: Consumers who have been contacted by inheritance scammers could have had their personal information breached. TotalScam!™ highly recommends that consumers whose information has been breached obtain an identity theft protection service immediately.
There are several companies that offer identity theft protection in the US. One of the most inexpensive options we were able to find is the protection offered by LifeLock. You can start your protection here.
Disclaimer: The information and opinions contained on this site are not endorsed by LifeLock. TotalScam!™ receives compensation from LifeLock. This helps support our scam prevention efforts.